FAQs

What products does STORM RETAIL offer?

STORM RETAIL offers a curated selection of women’s clothing, shoes, handbags, jewelry, and fashion accessories designed for modern, versatile style.

How long does shipping take?

Our standard estimated delivery time is 3–5 business days after your order has been processed and shipped.

When will my order be processed?

Orders are generally processed within 1–2 business days. Orders placed on weekends or holidays may begin processing on the next business day.

How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available. You can use the tracking details to follow your package.

What payment methods do you accept?

We currently accept payment methods available at checkout, including:

Shopify Payments
PayPal
Shop Pay
Sezzle

Payment options and availability may vary depending on your order and eligibility.

Can I use Sezzle to pay for my order?

Yes. Sezzle may be available for eligible purchases at checkout. Sezzle determines customer eligibility and payment terms.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.

What is your return policy?

Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

Items should be unused, unworn, in their original condition, and have applicable tags attached.

How do I start a return?

Email us at stormretail@hotmail.com with your order number, the item you wish to return, and the reason for your return. Please contact us before sending anything back so we can provide the appropriate instructions.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and clear photos of the item and the issue. Our team will review the situation and assist with an appropriate resolution.

How long does a refund take?

Once an eligible return has been received and approved, the refund is issued to the original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Can I exchange an item?

Exchange requests may be accommodated depending on product availability. Contact stormretail@hotmail.com with your order details and the item you would like to exchange.

Are all products eligible for return?

No. Certain products may be non-returnable, including final-sale, personalized/customized, or used items. Please review our Return & Refund Policy before returning an item.

What happens if I enter the wrong shipping address?

Please contact us immediately if you notice an error. We will try to update the address before your order is processed or shipped, but changes cannot be guaranteed after shipment.

Do you ship internationally?

International shipping availability may vary. If international shipping is available for your order, applicable shipping charges, delivery times, customs duties, taxes, or import fees may apply.